Information
GENERAL
What is therapy?
Therapy is a confidential, professional space to explore your thoughts, emotions, and behaviour with a trained psychologist.
It’s not “advice from a friend.” It’s structured support to help you understand what’s happening inside you and why you react the way you do.
Will You Tell My Family / Employer / Partner?
No. Therapy is confidential.
There are only a few legal limits to confidentiality: if someone is in immediate danger, if a child is being harmed, or if a court order is involved. These limits will always be explained to you.
How Many Sessions Will I Need?
It depends on your goals. Some people need short-term focused support. Others want ongoing, deeper work. We discuss this together so you stay in control.
Can Teenagers Come for Therapy?
Yes. Teen mental health matters. Teens often talk more honestly in a neutral space. As a parent, you are still included in the process, but we also protect the young person’s dignity and privacy.
Is It Weak to Ask for Help?
No. It means you’re taking responsibility for your life instead of letting pain run the show. That is a strength.
Do You Offer Online Sessions?
Yes we do.
"It's okay to not be okay, just don't stay there alone"
ONLINE THERAPY
What is online therapy?
Online therapy is a live session with a psychologist via video call. You receive the same professional support, from wherever you are.
Who Is Online Therapy Good For?
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Clients outside Durban
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People with transport / schedule limitations
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Busy professionals who take sessions during lunch / between meetings
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Parents who can’t easily leave home
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People who feel safer opening up from their own space
When Online Therapy Is NOT Ideal
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If you are in immediate crisis or at risk of harming yourself or someone else
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If you do not have privacy (e.g. someone in the room listening)
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If a child needs formal assessment/testing (that must be in person)
How to Prepare
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Choose a private, quiet space
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Use earphones for confidentiality
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Be honest about your safety and current state
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Please be on time — online sessions are still booked time
Payment
Online sessions are billed at the standard session rate and must be paid before or on the day of the session to keep your slot.
“Taking care of your mental health is an act of self-love.”
PRIVACY POLICY
Your Privacy Matters
1. Confidentiality of Sessions
All sessions are confidential. Information discussed in therapy is not shared with third parties without your informed, written consent — unless required by law for safety reasons.
2. Record Keeping
Session notes and assessment records are kept securely in line with ethical and legal standards for mental health professionals in South Africa. Access to records is restricted.
3. Online Therapy & Digital Communication
While reasonable steps are taken to protect privacy in online sessions, no digital platform can be guaranteed 100% secure. You are encouraged to use a private, quiet environment and personal earphones.
4. Reports and Letters
Any psychological report, summary, referral letter, or feedback document is shared only with you (or a legal guardian, in the case of a minor) unless you provide written permission to release it.
5. Children & Adolescents
Parents/guardians have a right to be involved. However, it is important that young clients have a level of privacy so they feel safe to speak honestly. This balance will be discussed openly at the start.
By booking a session, you acknowledge that you understand and accept these confidentiality boundaries.
ARTICLES
Address
John Ross House Building
20 Margaret Mncadi Street
Durban Central
4001
Contacts
Email: andiswa.mindingminds@gmail.com
Call / WhatsApp: 081 264 7887
Hours
Mon–Fri: 09h00–17h00
Sat: 09h00–14h00
By appointment only.
2025
© Andiswa Mbatha